Terms and Conditions

Thank you for choosing Muggy Weld!
We truly appreciate your business and want your experience to be smooth, transparent, and positive.

These Terms of Sale apply to all orders placed with Muggy Weld LLC. We may update our terms occasionally, so please don’t assume that the same conditions will apply to future purchases.  Please read these terms carefully and keep a copy for your records.

Ordering and Payment

When placing an order, you (the buyer) represent and agree that:

  • All credit and payment information you provide is accurate and complete.
  • All charges you incur will be honored by your credit card company.
  • You will pay for your purchase at the posted prices.

We take great care to ensure your transaction is secure, and your order is processed promptly.

Shipping Service & Timing

  • We ship in 20-inch mailing tubes, which do not fit in standard mailboxes or postal lockers.
  • Once your order ships, we’ll email you a tracking number — please hold that email so you can track your package via UPS or USPS.
  • We aim to dispatch orders within 72 hours of receipt, though occasional delays may occur.
  • Ground Advantage (USPS) is not guaranteed. If you require delivery by a specific date, we strongly encourage choosing UPS expedited services.  Ground Advantage is the cheapest, slowest shipping option, and it’s equivalent to Parcel Post.
  • We do not refund shipping charges for UPS delays, unless you purchased Next-Day Air and UPS issues a refund. We do not refund USPS postage, as Ground Advantage is not a guaranteed service.

Service to Hawaii

Ground Advantage is the least expensive shipping option to Hawaii, but it is also the slowest and least predictable. Packages shipped via Ground Advantage are transported to a freight container in San Francisco. That container is not placed on a ship to Hawaii until it is completely full.

Because of this process, delivery times typically range from 4–8 weeks, with 4 weeks being the minimum.

Due to these extended and unpredictable transit times, we will not contact USPS or begin a missing-package claim until at least 30 days have passed from the shipment date.  We are not responsible for delays caused by USPS and cannot field complaints on their behalf. Any concerns regarding USPS transit times or service issues must be directed to USPS directly at 1-800-275-8777.

If you need your order sooner, we strongly recommend choosing UPS shipping at checkout. UPS shipments travel by air and arrive much faster. Please note that UPS rates are set by UPS, and we do not control or adjust their pricing.

If you are unable to contact USPS yourself and would like white-glove assistance from Muggy Weld, please purchase our Advanced Technical Support Package. With this service, one of our employees will contact USPS and handle the issue on your behalf.

Service to Alaska

Ground Advantage is the least expensive shipping option to Alaska, but it is also slow and unpredictable. Packages shipped via Ground Advantage travel by truck through multiple transit points, which can significantly extend delivery times.

Because of this process, delivery typically takes 3–4 weeks, though delays can occur.

Due to these extended and unpredictable transit times, we will not contact USPS or begin a missing-package claim until at least 30 days have passed from the shipment date.  We are not responsible for delays caused by USPS and cannot field complaints on their behalf. Any concerns regarding USPS transit times or service issues must be directed to USPS directly at 1-800-275-8777.

If you need your order sooner, we strongly recommend choosing UPS shipping at checkout. UPS shipments arrive much faster. Please note that UPS rates are set by UPS, and we do not control or adjust their pricing.

If you are unable to contact USPS yourself and would like white-glove assistance from Muggy Weld, please purchase our Advanced Technical Support Package. With this service, one of our employees will contact USPS and handle the issue on your behalf.

Delivery Risk & Special Services

  • If you have concerns about package security (e.g. past thefts, unreliable delivery to your address), you must request one of the following, before shipment:
    • Signature Required (free)
    • Adult Signature Required ($6)
    • Hold at Post Office (free)
  • If none of these are requested, you accept responsibility for the delivery risks and must pursue claims with USPS for lost, stolen, or damaged items.

Delayed Packages

  • If your package is late, please do not call our order line.
  • We carefully package, label, weigh, scan, and hand off each order to the carrier. At that point, your tracking number becomes your point of reference for updates, and you’ll need to contact the carrier.
  • Contact USPS directly at 1 (800) 275-8777 with your tracking number.
  • Once a package is in the hands of USPS or UPS, responsibility for delivery lies with them — we cannot control internal carrier processes, and we cannot answer questions about USPS’s service delays or delivery estimates.
  • YOU MUST DIRECT ANGER/QUESTIONS/COMPLAINTS DIRECTLY TO THE CARRIER ONCE THEY POSSESS THE PACKAGE.
  • If you are unable to contact USPS yourself and would like white-glove assistance from Muggy Weld, please purchase our Advanced Technical Support Package. With this service, one of our employees will contact USPS and handle the issue on your behalf.

Claims for Loss or Damage

  • Inspect your package immediately upon delivery. If anything is missing, notify us via email within 24 hours so we can support a claim.
  • If an entire order fails to arrive within 15 days of shipping, contact us to initiate a missing mail search on your behalf.
  • USPS considers 15 days “on time” for Priority Mail; Ground Advantage often averages 2–3 weeks.
  • We must wait 30 days (or 60 days for international orders) before issuing refunds or reshipping, to allow time for investigations.
  • Every outgoing package is individually scanned, weighed, and inspected. If you receive an empty box, we’ll compare weights and supply documentation to assist your claim.
  • Once the carrier has scanned the package as delivered, Muggy Weld is no longer financially responsible for damages, loss, or theft in transit or after delivery.

Address Errors & Fees

  • UPS imposes a $22 fee for incorrect, incomplete, or changed addresses.
  • Please double-check your address, including apartment or unit numbers, and notify us immediately if a correction is needed.

Expedited Orders

  • Orders earmarked for Overnight, 2nd Day Air, or 3-Day Select, placed by 12:00 pm PST (Monday–Friday), will ship the same business day.
  • Orders placed after that cutoff will ship the next business day.
  • We cannot assume financial responsibility for delays caused by UPS or USPS when using expedited services — direct issues to the carrier with your tracking number.

Cancellations

  • Once an order is packaged and labeled, it cannot be canceled.

International Orders, Duties, & Returns

  • Import duties, taxes, and brokerage fees are not included in our item or shipping prices — they are the buyer’s responsibility.
  • All international sales are final. No refunds, returns, or cancellations are allowed — including for refused packages due to unpaid duties or fees.
  • If your package is refused and returned, it will be treated as abandoned, and no refund will be issued.
  • DHL offers very limited service, they may not accept your package.
  • Be aware: UPS may charge between $100–$300 for international return shipping in such cases.

Receipts, Returns, & Refunds

  • You’ll receive an email receipt and a shipping confirmation with tracking number at the address you provide. We do not issue duplicate receipts or packing slips.
  • We accept unused, unopened, new-condition items for return within 30 days of receipt.
  • The buyer pays all return shipping, reshipment fees, and a 20% restocking charge on returns.
  • Only items purchased directly from MuggyWeld.com are eligible for return or exchange through us.

To initiate a return:

  1. Email us to request a Return Merchandise Authorization (RMA) within 30 days of receipt.
  2. Postmark your return within 5 days of receiving the RMA.
  3. Mark the RMA clearly on the outside of your package; include the RMA email inside.
  • We do not accept returns of used items under any circumstances.
  • Unauthorized returns will be refused or disposed of, and no refund will be issued.
  • If an item is marked “return to sender” or “refused” (including non-pickup by buyer), it will be processed as a standard return: refund minus original shipping, return shipping, and the 20% restocking fee.

Liability

Muggy Weld LLC is not liable for any loss, injury, claim, liability, or damage arising from:

  • Use of our site
  • Products or services purchased
  • Errors or omissions on our site
  • Unavailability or interruption of site features
  • Any content on the site

By selling welding alloys, we do not guarantee that welding carries no risk, and we are not liable for damages or losses from its use.

Welders should adhere to AWS safety guidelines when using Muggy Weld products: aws.org