These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders. Please read these terms carefully, and print and keep a copy of them for your reference.
You (buyer) represent that if you are purchasing goods or services from us that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, (iii) you will pay the charges incurred by you at the posted prices.
Muggy Weld employees are not required to endure verbal abuse from customers and have been instructed to end communication if a customer becomes verbally aggressive. Our employees are human beings deserving of respect, please treat them the way you would like to be treated.
Sale prices are valid on MuggyWeld.com only (no telephone orders).
Sale prices are not valid with any other offer or coupon. No limits on quantity–order as many sale kits as you like (while supplies last).
UPS, USPS and FedEx are not honoring service guarantees at this time.
PRIORITY MAIL ALMOST NEVER ARRIVES IN 2-3 DAYS. Priority Mail is not a guaranteed service and if you need your package to arrive by a certain date, your best bet is to choose UPS expedited (although again, they are not honoring service guarantees so it may not arrive on time)
Our products are shipped in 20″ long brown mailing tubes and will not fit in mailboxes or postal lockers.
We ship all packages USPS Priority Mail unless UPS is requested. A tracking number will be sent to your email at the time of shipment–please keep this email, as you will need it to track your package at UPS.com or USPS.com. We aim to ship orders within 72 hours of receipt of order, however, we occasionally experience delays. If you need a guaranteed delivery date, please order expedited shipping. Signature may be required, please track your package for details.
NOTE: ONLY THE BUYER KNOWS HOW SAFE THEIR FRONT PORCH/MAILBOX IS. If you do not trust your postal carrier to deliver to your address, or if packages have been mis-delivered or stolen from your address in the past, you must contact us prior to shipment to request/pay for special delivery
IF YOU DO NOT REQUEST THESE SERVICES PRIOR TO SHIPPING, YOU AGREE TO TAKE ON THE RISK FOR DELIVERY OF SAID SHIPMENT AND TO FILE CLAIMS WITH USPS DIRECTLY FOR LOST OR STOLEN DELIVERIES. We are happy to ask our representative to investigate/expedite claims, however, buyer is bound by UPS or USPS’s claims decision. Muggy Weld is not liable for lost or stolen packages once they show as delivered.
IF A SIGNATURE IS REQUESTED BUT NOT “ADULT SIGNATURE” FOR $6, ANY SIGNATURE WILL BE CONSIDERED PROOF OF DELIVERY, AND THE BUYER WILL NEED TO CONTACT USPS DIRECTLY WITH QUESTIONS OR COMPLAINTS. Our postal representative can track the GPS point of the signature and determine the exact point of delivery, so please contact us after you’ve filed a claim so we can request an expedited investigation.
1.7 million packages are stolen every day
If your package is running late, PLEASE DO NOT CALL OUR ORDER LINE TO INQUIRE ABOUT YOUR PACKAGE.
If your package is lost or delayed, you will need to contact USPS directly and then send us an email so we can file a claim on your behalf. We cannot file a claim at USPS until 15 days have passed–USPS considers 15 days “on time”
Once we’ve filed a claim, we will wait for USPS to investigate and locate the package. This process may take up to 30 days and we cannot refund or reship packages until 30 days from the date of original shipment to allow USPS ample time to locate and deliver the original package.
While most Priority packages arrive within 5 or 6 days, some UPS next-day air packages have taken 5 days, and some Priority packages have taken 3 weeks to a month. These delays are due to the overwhelming volume of goods being shipped directly to consumers and the lack of personnel to handle the influx of shipments. Please be patient while your package makes its way from our office to your delivery address.
Please be aware, Muggy Weld employees do not personally deliver your packages. We package and label your order, drive to USPS or UPS, stand in line and have each package individually scanned to ensure they are trackable in the carrier’s system. At that point, the package is in the hands of the carrier and all questions and liability regarding said shipment must be directed to the carrier who possesses the package. We, like our customers, have no access to UPS or USPS internal information. Muggy Weld is not financially responsible for delays caused by UPS or USPS–delays do happen, especially during the holiday season, and we cannot reship or refund orders due to shipping delays (we will refund UPS shipping if UPS issues a refund). Please contact USPS or UPS directly with complaints about their service.
UPS CHARGES A $20 FEE FOR INCOMPLETE OR INCORRECT ADDRESSES OR ADDRESS CHANGES– Please double check your receipt and email any address changes, including apartment or unit number, immediately, to avoid additional UPS charges.
Overnight, 2nd Day Air, and 3 Day Select orders received by 12:00 pm PST Monday-Friday will be shipped the same day. Orders received after 12:00 pm PST will ship the next business day. Muggy Weld is not financially responsible for delays caused by UPS-–delays do happen, especially during the holiday season, and we cannot reship or refund orders due to shipping delays (we will refund UPS shipping if UPS issues a refund). Please contact UPS directly with complaints about their service.
Import duties, taxes, and brokerage charges are not included in the item price or shipping cost. Buyer is responsible for all tariffs or fees incurred. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
International shipments are not eligible for refund/return (this includes packages in which the buyer refuses to pay the import duties/taxes and/or brokerage fees) UPS charges between $100-$300 return shipping, so if you refuse your package for any reason, it will be treated as abandoned at your country’s customs office, and will not be eligible for refund.
AGAIN: ALL INTERNATIONAL SALES ARE FINAL, AND NOT ELIGIBLE FOR REFUND/RETURN/CANCELLATION ONCE YOU CLICK THE BUTTON TO SUBMIT THE ORDER
Email receipts & shipping confirmation with tracking number are sent to the email you’ve provided with your order. We do not ship duplicate receipt copies or packing slips.
Please inspect the package immediately upon receipt–if a flux or anything else is missing from your package, or anything is damaged, you must email us within 72 hours of delivery of your package to receive a free replacement.
Refunds accepted for unused, unopened, new-condition product within 14 days of receipt (all shipping costs, including return shipment or reshipment for any reason, to be paid by customer, plus a 20% restocking fee on all returns). Only items purchased directly from MuggyWeld.com are eligible for returns or exchanges at MuggyWeld.com.
Please email for a return merchandise authorization (RMA) within 14 days of receipt of product and postmark your return within 5 days of receipt of RMA. Returns must have the RMA clearly marked on the outside of the packaging and the RMA email on the inside of the packaging to be eligible for refund. We do not accept returns for used product, under any circumstances. Unauthorized returns are not accepted and will be disposed of without refund.
These terms apply to both internet and telephone orders. We do not provide RMAs via telephone, an email is required.
If an item is marked “return to sender” for any reason (including non-pickup by buyer) the item will be processed the same as any other return–purchase price minus shipping, return shipping, and 20% restocking fee.
ALL INTERNATIONAL SALES ARE FINAL, AND NOT ELIGIBLE FOR REFUND/RETURN/CANCELLATION ONCE YOU CLICK THE BUTTON TO SUBMIT THE ORDER
Muggy Weld LLC shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) your use of this Site, (b) any services or products obtained from this Site, (c) any errors in or omissions from this Site, (d) the unavailability or interruption of this Site or any features thereof, (e) any content contained on this Site.
BY OFFERING FOR SALE WELDING ALLOYS THROUGH ITS WEBSITE, MUGGY WELD LLC DOES NOT REPRESENT OR WARRANT THAT WELDING IS WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM PARTICIPATION IN SUCH ACTIVITIES. Please observe all AWS welding safety guidelines when utilizing Muggy Weld products: http://www.aws.org/standards/page/safety-health-fact-sheets
Muggy Weld LLC makes no guarantees or claims that our alloys will repair every welding need, nor will purchasing our products replace welding experience or instruction. Welding is a skill. As with any skill, practice is necessary and skill level and results vary from person to person.
This agreement and the rights and obligations of the parties under it are governed by and interpreted in accordance with the laws of the State of Washington (without regard to principles of conflicts of law). In the event of any suit or action to enforce or interpret any provision of this agreement (or that is based on this agreement), the prevailing party is entitled to recover, in addition to other costs, reasonable attorney fees in connection with the suit, action, or arbitration, and in any appeals. The determination of who is the prevailing party and the amount of reasonable attorney fees to be paid to the prevailing party will be decided by the court or courts, including any appellate courts, in which the matter is tried, heard, or decided.
We are the manufacturer of Muggy Weld products, and the resale of any of our products “as new” is prohibited. Additionally, we do not authorize the drop-shipment of our products and will cancel orders of suspected drop-shippers.
Muggy Weld does not, under any circumstance, grant permission or license to individuals; websites; online marketplaces; online stores; brick and mortar stores; advertising agencies or any other entity to use any content contained herein or to resell any products listed on our website, without a written distribution agreement.
We regularly search online listings for copyright and trademark infringements and any actual or suspected infringements that we find whether they be individuals, website owners, online marketplaces, online stores, search engines, brick and mortar stores, advertising agencies or any other entity that may infringe upon our rights, we will prosecute for infringement.
All rights are reserved under the Trademark and Copyright Law of the United States, which extends internationally.
Failure to abide by this notice constitutes copyright and or trademark infringement and Muggy Weld LLC will prosecute intellectual property infringement to the fullest extent the law allows.
We at Muggy Weld value your privacy. We do not share, compile, or sell any information collected during orders or while using our site. Please see our privacy page for details on our use of Google Analytics and cookies.