We ship all packages UPS ground or USPS Priority Mail. A tracking number will be shipped to your email at the time of shipment–please keep this email, as you will need it to track your package at UPS.com or USPS.com. We aim to ship orders within 72 hours of receipt of order, however, we occasionally experience delays. If you need a guaranteed delivery date, please order expedited shipping. Signature may be required, please track your package for details.
INCOMPLETE ADDRESS/ADDRESS CHANGE FEES:
UPS CHARGES A $16 FEE FOR INCOMPLETE OR INCORRECT ADDRESSES, OR ADDRESS CHANGES– Please double check your receipt and email any address changes, including apartment or unit number, immediately, to avoid additional UPS charges.
Overnight, 2nd Day Air, and 3 Day Select orders received by 12:00 pm PST Monday-Friday will be shipped the same day. Orders received after 12:00 pm PST will ship the next business day.
Import duties, taxes, and brokerage charges are not included in the item price or shipping cost. Buyer is responsible for all tariffs or fees incurred. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
International shipments are not eligible for refund/return (this includes packages in which the buyer refuses to pay the import duties/taxes and/or brokerage fees) UPS charges between $100-$300 return shipping, so if you refuse your package for any reason, it will be treated as abandoned at your country’s customs office, and will not be eligible for refund.
Email receipts & shipping confirmation with tracking number are sent to the email you’ve provided with your order. We do not ship duplicate receipt copies or packing slips.
WHERE TO FIND YOUR FLUX:
Once your package has arrived, please note that we place all fluxes in a protective bubble wrap envelope, stuffed tightly into the end of the mailing tube. If you open your tube and don’t find the flux, please open the end with the yellow sticker with red lettering that reads “Open this end for flux”
DAMAGE DURING SHIPMENT:
Please inspect package immediately upon receipt–if a flux or anything else is missing from your package, or anything is damaged, you must email us within 72 hours of delivery of your package to receive a free replacement.
Refunds accepted for unused, unopened, new-condition product within 14 days of receipt (all shipping costs, including return shipment or reshipment for any reason, to be paid by customer, plus a 20% restocking fee on all returns). Only items purchased directly from MuggyWeld.com are eligible for returns or exchanges at MuggyWeld.com.
Please email for a return merchandise authorization (RMA) within 14 days of receipt of product and postmark your return within 5 days of receipt of RMA. Returns must have the RMA clearly marked on the outside of the packaging and the RMA email on the inside of the packaging to be eligible for refund. We do not accept returns for used product, under any circumstances. Unauthorized returns are not accepted and will be disposed of without refund.
These terms apply to both internet and telephone orders. We do not provide RMAs via telephone, an email is required.
Muggy Weld LLC shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) your use of this Site, (b) any services or products obtained from this Site, (c) any errors in or omissions from this Site, (d) the unavailability or interruption of this Site or any features thereof, (e) any content contained on this Site.
BY OFFERING FOR SALE WELDING ALLOYS THROUGH ITS WEBSITE, MUGGY WELD LLC DOES NOT REPRESENT OR WARRANT THAT WELDING IS WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM PARTICIPATION IN SUCH ACTIVITIES. Please observe all AWS welding safety guidelines when utilizing Muggy Weld products: http://www.aws.org/standards/page/safety-health-fact-sheets
Muggy Weld LLC makes no guarantees or claims that our alloys will repair every welding need, nor will purchasing our products replace welding experience or instruction. Welding is a skill. As with any skill, practice is necessary and skill level and results vary from person to person.